Following a long period of self-isolation for most shoppers, in-store retail is experiencing something of a rebound. Yet long-term, there is evidence that its future is uncertain. A report by...

Data retention rules exist which cover almost all of the data gathered and stored by your business, creating many levels of complexity and business risk. Could the right cloud-based data management...

There are many ways an online business can interact with their customers, but if you ask the buyers which channel they prefer the most, the answer would most probably be Live Chat.Research found that...

Do you still rely on email, phone calls and low-engaging contact forms to interact with your customers? Use a web widget as your go-to service hub and curate a seamless, interactive and personalised...

Following months of work from home arrangements to combat COVID-19, Twitter announced in May 2020 that their remote work policy will be permanent. This somewhat “shocking” but not unexpected news has...

The way we communicate is always changing. From the telegram to phone calls, email to posting on someone’s wall, video calls, and most recently – instant messaging. Which is basically right back to...

A look at omnichannel Facebook Messenger integration at CINNOX. Today’s customers are very high maintenance and they have little tolerance for service that doesn’t meet their expectations. Businesses...

With the world’s highest penetration rate, SMS marketing remains a promising marketing tool for businesses to build customer loyalty. Read along to harvest the low-hanging-fruit, yet under-tapped...

Some ways you can use or setup CINNOX in your covid-19 response plan to provide your customers engaging and useful support during high pressure and high volume situations with staff working remotely....