Channelling your customers to the right agent or staff is a little bit like… an ant colony. Which is exactly where CINNOX took its name – with “maaii” meaning “ant” in Chinese. It’s safe to say...
Learning Beyond the Classroom: In the past decade, thanks to rapid advancements in technology, the offering of quality online learning has risen, allowing students to connect with teachers...
A look at data retention. Every organisation collects data. Whether it’s the education, e-commerce, banking, or telecom industries, data is collected and stored for business and customer processes.
Before we explore Zoombombing – imagine this: you’re a sales manager in a video conference meeting with a qualified lead and you’re trying to close this huge deal with them. The prospect company’s...
Have you been wondering what is encryption? To start with, let’s look at the bigger picture of communication data. Every day we are communicating with people or computers (such as Siri and Alexa),...
In a tit for tat exchange decades in the making, the US ban on Chinese apps WeChat, TikTok and others has made plenty of global headlines recently. With China refusing to let dozens of US tech...
Instant messengers have become very popular in the workplace, not just for chatting with friends – but for conducting business and connecting with colleagues. A recent study estimated that nearly...
Overcrowded public transport, bustling coffee shops, long queues at restaurants, Gyms teeming with activity, bar patrons over-spilling on to the streets on a Friday night are all too familiar...
Your one stop place for everything about virtual numbers. But first, let’s paint a picture – stories of ambitious global expansion are inspiring, but it take a sober investment to build offices in...