Even as the general population of the world is mesmerised by the capabilities of Artificial Intelligence tools in general, and ChatGPT in specific, a silent power is taking the business world by storm, and it is something that you already know about.
Extensions and plugins are the new 'in thing' in the world of business. These powerful tools, that are designed to enhance the functionality and user experience of the web browser, are revolutionising the way we work, making our daily tasks more efficient and streamlined. As businesses continue to embrace digital transformation, extensions are set to play a pivotal role in shaping the future of work.
This is why we are excited to introduce the latest product release from our lab: CINNOX Chrome Extension.
What is the CINNOX Chrome Extension?
CINNOX Chrome Extension is a powerful tool that’s designed to enhance your communication processes, allowing you to connect with clients, colleagues, and customers directly from your Chrome browser. With the CINNOX Extension installed on your Chrome Browser, you can seamlessly make and receive calls and send SMS messages directly from your CRM, Helpdesk, Sales Software, and other web pages you are working on.
The extension allows users to make and receive calls and send SMS messages directly from their Chrome browser, eliminating the need to switch between different applications or platforms, saving you time and boosting your productivity.
Key Features of the CINNOX Chrome Extension
The CINNOX Chrome Extension comes packed with features designed to enhance your customer engagement capabilities.
Here's a deeper look into these features:
1. Voice Call Functions
Our new extension allows you to make outbound calls directly from your browser, eliminating the need to switch between different applications. You can also receive and reject incoming calls, providing you with full control over your communication. During a call, you have the option to mute or hold the conversation, providing flexibility based on your needs.
Additionally, you can even record calls for future reference or quality control purposes, eliminating the need for haphazard notes of conversations. You can also configure device settings for the microphone and speaker, ensuring optimal audio quality.
2. SMS Function
With the extension, you can send SMS messages of up to 200 characters directly from your browser. This is particularly useful for quick updates or notifications to clients or team members, without having to leave your current webpage.
3. Works with CRM and Other Software
The extension can be used on any website, making it easy to work with your existing CRM, Helpdesk, or Sales Software. This means you can directly contact customers or leads from your CRM, respond to helpdesk tickets, or communicate with team members on project management platforms.
4. Contact Identification
The extension can display the contact’s name for the caller or called party if it is saved in your CINNOX account. This feature is beneficial for personalising communication and quickly identifying incoming calls or messages.
Exploring the Power of the CINNOX Chrome Extension Across Teams
The CINNOX Chrome Extension can be a game-changer for various teams within an organisation.
1. Empowering Sales Teams
Sales representatives can use the extension to quickly make calls or send SMS messages to potential leads or existing customers directly from their CRM software. For instance, a sales representative working on a lead in the CRM can instantly call the lead to discuss a potential deal, saving time and improving efficiency.
2. Revolutionising Customer Support Management
Customer support representatives can use the extension to handle customer enquiries and complaints more efficiently, without having to switch between different platforms. For instance, while browsing through a customer's history in the CRM, a support representative can immediately call or send an SMS to the customer to address their concerns.
3. Optimising Marketing Initiatives
Marketing teams can use the extension to conduct market research or reach out to potential collaborators directly from their browser. For instance, a marketing professional searching for potential influencers can directly reach out to the influencers via their listed contact details on their profile or website, streamlining the outreach process.
4. Enhancing Management Efficiency
Team leaders and managers can use the extension to communicate with external team members, like freelancers and consultants on contract, making team coordination more seamless. For example, a project manager can call a team member directly from the project management platform to discuss project updates, improving coordination and project execution.
How to Install the CINNOX Chrome Extension
To use the CINNOX Extension, you must be subscribed to Omnichannel Contact Centre or above plan. You also need to have a Virtual Number as your Caller and Sender ID.
Check our Pricing Plans for more details.
Installing the CINNOX Chrome Extension is a simple process. Just follow these steps:
- Open the Chrome Web Store Extension page on your Chrome Browser by clicking here.
- Click on the CINNOX Extension result to view the full details.
- Click 'Add to Chrome' on the top right corner of the page.
- A pop-up window will appear to confirm adding the extension. Click 'Add extension'.
- A notification window will appear on the top right corner of the page for the successfully added CINNOX Extension to Chrome.
- Click the Extension icon. The list of Extensions added to your Chrome display is here.
- Click the PIN icon for the CINNOX Extension to display it on the tray.
- Click the CINNOX Extension icon to log in to your account with your service account.
- Enter your Subdomain and select your domain .cinnox.com or .cinnox.cn in the drop-down list, and click continue.
- Enter your Email address as your staff Account and your Password, and click log in.
- Once you have successfully logged in, the small window will display the CINNOX Dashboard link, where you can open your CINNOX Web Dashboard and the Logout button.
*Please keep the Detect Phone Number toggle ON.
The CINNOX Chrome Extension v3.12 is a powerful tool that can streamline communication processes for businesses of all sizes. By integrating this tool into your daily operations, you can enhance productivity, improve customer service, and drive business growth.
So why wait? Install the CINNOX Chrome Extension today and take your business communication to the next level.