[INFOGRAPHIC] 2023 State Of Customer-centricity In Contact Centres

Increasing number of businesses are realising the immense benefits of retaining existing customers, as the cost of acquiring and converting new customers keeps increasing. Delivering exceptional customer experience is no longer just the duty of customer support team, but the entire organisation.  

In fact, the use of customer-centric strategies has become a top priority for many businesses in order to differentiate themselves from their competitors and increase customer advocacy.

This comes as no surprise because the businesses that have improved their customer experience have seen their revenue grow by no less than 80%.  

In 2023, businesses are accelerating their digital transformation processes by onboarding all-in-one platforms that are agile and flexible to their growth strategy. Growing organisations are seeking a platform that helps them better understand their customers, personalise interactions and experiences, provide faster and more efficient service, while acting as the point of convergence for all data, identities, and actionable insights.  

CINNOX can help your business attain the state of customer-centricity with its unified solution. The experiential platform comes packed with powerful capabilities that can unite customer interactions from multiple channels and mediums on one dashboard, break down silos by bringing together various internal teams and data from disparate systems onto the same platform, without overwhelming your agents.