Telecommunication

Top 10 Voice Prompts for the Best Customer Experience

Voice prompts are sometimes overlooked when you implement your phone communications channel. But they're part of the customer experience too! Read on to learn why.

34 Questions to Ask Your Cloud Communications Provider When Setting Up a Virtual PBX

Small and medium-sized businesses can choose from many cloud communications providers but they're not all the same! Here are questions to ask to find one that suits your needs.

Key Elements to Build a 5-Star Borderless Contact Centre

Irrespective of the industry, products, or services, what is the one factor that binds all organisations? While there are no wrong answers, if you are thinking ‘support services...

Scale your Business on WhatsApp using Virtual Numbers

A virtual phone number is like a telephone number, but unlike a regular telephone number it is not connected to any physical network.

Why Small Businesses Should Embrace Text Messaging

Text messaging is not dead. In fact, it is doing quite well and thriving in the post-pandemic communication landscape. Ever since the first SMS was sent out back in 1992,...

Should an E-commerce Business Outsource Customer Support Services?

The pandemic induced lockdown brought about a very important change in the customers’ shopping pattern. From essentials like groceries and food deliveries to non-essential...

CX Blueprint for
E-commerce Success

Let’s face the fact. Today, starting a business is easier than answering ‘where do you see yourself...
Omnichannel Customer Engagement
E-commerce and Retail
cloud communications

Why You Need an All-Seeing, All-Knowing Experience Platform

Let’s face the fact. Today, starting a business is easier than answering ‘where do you see yourself...
Omnichannel Customer Engagement
E-commerce and Retail
cloud communications

CX Blueprint for
E-commerce Success

Let’s face the fact. Today, starting a business is easier than answering ‘where do you see yourself...
Omnichannel Customer Engagement
E-commerce and Retail
cloud communications
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