Workforce Productivity

5 Types of Customers You Need to Know In 2023 & How to Win Them Over

Customer personas make it more efficient for brands and businesses to appeal to a customer's specific needs and wants.

Benefits of Using Chatbots to Capture and Qualify Leads

A chatbot can help resolve FAQs quickly and efficiently and is primarily used by businesses to capture and qualify leads.

How to Improve your Customer Support Team's Performance

Seeking ways to improve your customer support team's performance in 2023? Read on for practical tips on improving workforce productivity.

5 Ways to Use Data to Future-Proof Your E-Commerce Store

Data alone won't improve your e-commerce store because data strategy is needed to maximise data and get insights. Read on to get 5 tips on getting started with data!

Why the Employee Experience Matters for E-commerce Businesses

When CX and EX align, customers are satisfied, agents are engaged, and sales grow as they support one other. Learn how to join both experiences to make e-commerce even better!

How to Choose the Best Collaboration Platform

If your idea of team collaboration is huddling your team together in a conference room, either virtual or physical, once a week to discuss ideas and status of projects, then...

CX Blueprint for
E-commerce Success

Let’s face the fact. Today, starting a business is easier than answering ‘where do you see yourself...
Omnichannel Customer Engagement
E-commerce and Retail
cloud communications

Why You Need an All-Seeing, All-Knowing Experience Platform

Let’s face the fact. Today, starting a business is easier than answering ‘where do you see yourself...
Omnichannel Customer Engagement
E-commerce and Retail
cloud communications

CX Blueprint for
E-commerce Success

Let’s face the fact. Today, starting a business is easier than answering ‘where do you see yourself...
Omnichannel Customer Engagement
E-commerce and Retail
cloud communications
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