There are many ways an online business can interact with their customers, but if you ask the buyers which channel they prefer the most, the answer would most probably be Live Chat.Research found...
Do you still rely on email, phone calls and low-engaging contact forms to interact with your customers? Use a web widget as your go-to service hub and curate a seamless, interactive and...
Following months of work from home arrangements to combat COVID-19, Twitter announced in May 2020 that their remote work policy will be permanent. This somewhat “shocking” but not unexpected news...
The way we communicate is always changing. From the telegram to phone calls, email to posting on someone’s wall, video calls, and most recently – instant messaging. Which is basically right back...
A look at omnichannel Facebook Messenger integration at CINNOX. Today’s customers are very high maintenance and they have little tolerance for service that doesn’t meet their expectations....
Online Marketplaces have been thriving in the digital world thanks to the growing popularity of ecommerce. Described as an online platform dedicated to facilitating the purchase of goods or...
With the world’s highest penetration rate, SMS marketing remains a promising marketing tool for businesses to build customer loyalty. Read along to harvest the low-hanging-fruit, yet under-tapped...
Some ways you can use or setup CINNOX in your covid-19 response plan to provide your customers engaging and useful support during high pressure and high volume situations with staff working...
What is data protection and security? The recent acceleration of digital transformation for most organisations has been out of necessity, but bigger issues have been quickly arising around data...