Cloud communications

Top 10 Voice Prompts for the Best Customer Experience

Voice prompts are sometimes overlooked when you implement your phone communications channel. But they're part of the customer experience too! Read on to learn why.

Customer Experience and Compliance: A Delicate Balancing Act

As customers become more aware and concerned about their data usage, it is important for businesses to operate transparently when it comes to utilising and managing their data.

Benefits of Using Chatbots to Capture and Qualify Leads

A chatbot can help resolve FAQs quickly and efficiently and is primarily used by businesses to capture and qualify leads.

How to Improve your Customer Support Team's Performance

Seeking ways to improve your customer support team's performance in 2023? Read on for practical tips on improving workforce productivity.

34 Questions to Ask Your Cloud Communications Provider When Setting Up a Virtual PBX

Small and medium-sized businesses can choose from many cloud communications providers but they're not all the same! Here are questions to ask to find one that suits your needs.

Why the Employee Experience Matters for E-commerce Businesses

When CX and EX align, customers are satisfied, agents are engaged, and sales grow as they support one other. Learn how to join both experiences to make e-commerce even better!

CX Blueprint for
E-commerce Success

Let’s face the fact. Today, starting a business is easier than answering ‘where do you see yourself...
Omnichannel Customer Engagement
E-commerce and Retail
cloud communications

Why You Need an All-Seeing, All-Knowing Experience Platform

Let’s face the fact. Today, starting a business is easier than answering ‘where do you see yourself...
Omnichannel Customer Engagement
E-commerce and Retail
cloud communications

CX Blueprint for
E-commerce Success

Let’s face the fact. Today, starting a business is easier than answering ‘where do you see yourself...
Omnichannel Customer Engagement
E-commerce and Retail
cloud communications
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