Is your data safe? What about that of your customers? In 2021, there were a record-breaking 1,862 data breaches - up 68% from 2020's total of 1,108, and higher than the previous record of 1,506 from...
Following a long period of self-isolation for most shoppers, in-store retail is experiencing something of a rebound. Yet long-term, there is evidence that its future is uncertain. A report by...
Delivering better service in difficult times is no small feat – but for CINNOX users in the financial services industry, the pandemic has become a springboard for digital transformation that is set...
Data retention rules exist which cover almost all of the data gathered and stored by your business, creating many levels of complexity and business risk. Could the right cloud-based data management...
ROCHE and CINNOX: teaming up to improve patient outcomes through digital transformation
Roche, a Swiss multinational healthcare company, needed a modern solution for communicating and engaging with...
There are many ways an online business can interact with their customers, but if you ask the buyers which channel they prefer the most, the answer would most probably be Live Chat.Research found that...
Do you still rely on email, phone calls and low-engaging contact forms to interact with your customers? Use a web widget as your go-to service hub and curate a seamless, interactive and personalised...
Following months of work from home arrangements to combat COVID-19, Twitter announced in May 2020 that their remote work policy will be permanent. This somewhat “shocking” but not unexpected news has...
The way we communicate is always changing. From the telegram to phone calls, email to posting on someone’s wall, video calls, and most recently – instant messaging. Which is basically right back to...