Cloud communications

How to Save Your Customer Service Team from Burnout

Customer service teams are problem solvers. To say that they have to overcome many hurdles in order to provide 24/7 customer service and resolve tons of incoming enquiries would be an understatement.

How To Use Canned Messages for Fast, Helpful Customer Service

Welcome to the world of canned messages. If you're in the mood for spaghetti Bolognese, do you (a) spend hours over a stockpot of fresh Italian tomatoes and herbs...

5 Ways to Turbocharge Your Customer-facing Team’s Productivity

Customers are the King, the Queen, and the Jury. After all, they are the ones driving the revenue. But ask yourself this – who is fuelling the vehicle that’s driving the...

How to Boost Agent Productivity Using Dark Data

When we open long-forgotten boxes of memories: photos, souvenirs and snippets of events and vacations, we all go on an emotional rollercoaster ride. We often can't bring...

CX Blueprint for E-commerce Success

Let’s face the fact. Today, starting a business is easier than answering ‘where do you see yourself in 5 years?...

CX Blueprint for
E-commerce Success

Let’s face the fact. Today, starting a business is easier than answering ‘where do you see yourself...
Omnichannel Customer Engagement
E-commerce and Retail
cloud communications

Why You Need an All-Seeing, All-Knowing Experience Platform

Let’s face the fact. Today, starting a business is easier than answering ‘where do you see yourself...
Omnichannel Customer Engagement
E-commerce and Retail
cloud communications

CX Blueprint for
E-commerce Success

Let’s face the fact. Today, starting a business is easier than answering ‘where do you see yourself...
Omnichannel Customer Engagement
E-commerce and Retail
cloud communications