Cloud communications

Follow These Simple Steps to Setup and Install Your Web Widget

Before installing the CINNOX widget on your website, we recommend to organise all of your staff accounts, routing, support systems and the appearance of your widget first.

How to improve your customer experience with Interactive Voice Response (IVR)

Legacy IVR systems used to be the exclusive domain of large multi-national companies. Costing much time and money to integrate, they had all the hardware complexity and high...

Your Complete Guide to Tags, Directories, and Smart Routing for Curating Customer Experience

Channelling your customers to the right agent or staff is a little bit like… an ant colony. Which is exactly where CINNOX took its name – with “maaii” meaning “ant” in Chinese.

How to Choose the Best Collaboration Platform

If your idea of team collaboration is huddling your team together in a conference room, either virtual or physical, once a week to discuss ideas and status of projects, then...

Top Tips for Using CINNOX in Your Covid-19 Response Plan

Some ways you can use or setup CINNOX in your covid-19 response plan to provide your customers engaging and useful support...

Beyond Digital Transformation: What Are Businesses Doing to Thrive During COVID-19

Digital transformation for the post-COVID-19 era means more than just digitalizing business communication and operations.

CX Blueprint for
E-commerce Success

Let’s face the fact. Today, starting a business is easier than answering ‘where do you see yourself...
Omnichannel Customer Engagement
E-commerce and Retail
cloud communications

Why You Need an All-Seeing, All-Knowing Experience Platform

Let’s face the fact. Today, starting a business is easier than answering ‘where do you see yourself...
Omnichannel Customer Engagement
E-commerce and Retail
cloud communications

CX Blueprint for
E-commerce Success

Let’s face the fact. Today, starting a business is easier than answering ‘where do you see yourself...
Omnichannel Customer Engagement
E-commerce and Retail
cloud communications