Workforce Productivity

20 Quick & Easy Responses to Improve Customer Support Services

Master the art of customer support responses and discover the ideal contact centre solution for your business needs.

How CINNOX Can Help Businesses Get "Customer Connected"

When customers feel connected to a brand, they're more likely to be loyal, to recommend the brand to others, and to make repeat purchases.

[INFOGRAPHIC] Hacks to Enhance Collaborative Synergy in Virtual Contact Centers

9 ways you can boost your employee morale and create a close knit, highly engaged, powerhouse ecosystem that may be divided by boundaries, but is united under one platform.

Driving Growth with a Customer-centric Contact Centre (+7 Bonus Tips)

Unlike the traditional call centres that only exist to handle customer enquiries and act as customer support service hub, an omnichannel contact centre acts as an experiential hub.

ChatGPT and the Employee Experience: What Does the Future Hold for Live Agent Teams?

ChatGPT can enhance EX through better communication, automation and engagement, while live agents remain valuable and can move up the value chain by managing teams of chatbots.

Trendspotting: Top Omnichannel Contact Centre Trends In 2023

Let’s look at the trends that are set to push the transformational envelope for contact centres in 2023.

CX Blueprint for
E-commerce Success

Let’s face the fact. Today, starting a business is easier than answering ‘where do you see yourself...
Omnichannel Customer Engagement
E-commerce and Retail
cloud communications

Why You Need an All-Seeing, All-Knowing Experience Platform

Let’s face the fact. Today, starting a business is easier than answering ‘where do you see yourself...
Omnichannel Customer Engagement
E-commerce and Retail
cloud communications

CX Blueprint for
E-commerce Success

Let’s face the fact. Today, starting a business is easier than answering ‘where do you see yourself...
Omnichannel Customer Engagement
E-commerce and Retail
cloud communications